Monday, 6 February 2012

Email from Polyform Products Company

Thanks everyone for all your emails and comments on here and forums.

I have just received an email from Polyform Products Company


It made me smile to read the following reply which I have just received from Polyform Products Company (Premo, Sculpey etc)
 


Quote

Dear Lottie,
Thank you for contacting Polyform Products Company and your interest in our products. I am so sorry that this project did not work for you. You are probably right in your assumption of why this did not work for you. Wood as a base for a clay project must be cured before baking. Because it holds moisture and will expand during the baking process (which is what happened with your project) it should be baked at 130°C for 30 minutes to bake out the moisture. After cooling you can proceed with the project as directed and it should be fine.
If there is anything else I can help you with, please contact me again.
Regards,

Technical Assistance
info@polyformproducts.com

Unquote 

What do you think of this reply?  

Are you, like me, of the opinion that the least they could do was to say that they would edit their website project page.   It just needs '1 x round paper mache box' added to the list of requirements - not difficult!  And surely it's the most important part of the project and is not even listed!


2 comments:

sam21ski said...

I agree, sounds like a total fob off to me and it also sounds like they don't actually get what you are trying to tell them.

At least you tried, and if they can't be bothered to do anything about there isn't much more you can do, apart from hope that anyone else who has problems with the project contact them as well.

Sam xxx

Jack said...

I agree with you on this Lottie. It's no use them waiting till they get a load of emails saying what you said before they add to their list. But don't give up on other companies. I emailed a punch company once because their blurb said the punch was 1" and it wasnt' They explained that it was the overall metal part that was 1" not the hole it produced and because of my comment would change the info on the packaging. And they sent me some freebies. xx